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Privacy Policy

1. Controller

This website is operated under the brand name TLA Office.

The responsible legal entity within the meaning of the General Data Protection Regulation (GDPR) is:

Real Estate Property Graf GmbH
Finkenstraße 59c
67661 Kaiserslautern
Germany

Phone: +49 157 58304995
Email: info@tla-office.com

TLA Office is a registered business name (brand) of Real Estate Property Graf GmbH.

2. Hosting

Our website is hosted by:

Raidboxes GmbH
Hafenstraße 32
48153 Münster
Germany

When you visit our website, Raidboxes automatically collects server log files (e.g., IP address, date and time of request, browser type, operating system).

This data is processed to ensure the stability and security of the website (Art. 6(1)(f) GDPR).

3. Access Data and Server Log Files

When accessing our website, the following data may be collected automatically:

  • IP address

  • Date and time of access

  • Browser type and version

  • Operating system

  • Referrer URL

  • Requested pages

This data is not combined with other data sources and is used solely for technical monitoring and security purposes.

4. Cookies

We use cookies and similar technologies on our website.

Cookies are small text files stored on your device. Some cookies are technically necessary, while others require your consent.

You can manage your cookie preferences at any time via our cookie banner.

Legal basis:

  • Essential cookies → Art. 6(1)(f) GDPR

  • Analytics cookies → Art. 6(1)(a) GDPR (consent)

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at <a href=”https://devowl.io/rcb/data-processing/” rel=”noreferrer” target=”_blank”>https://devowl.io/rcb/data-processing/</a>.

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

5. Google Analytics 4

We use Google Analytics 4, a web analytics service provided by:

Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland

Google Analytics helps us analyze user behavior on our website.

Data processed may include:

  • IP address (anonymized)

  • Device information

  • Browser data

  • Usage behavior

  • Pages visited

  • Interaction data

Google may transfer data to servers in the United States.

Google is certified under the EU-US Data Privacy Framework.

Google Analytics is only activated after you provide consent via our cookie banner.

Legal basis: Art. 6(1)(a) GDPR (consent).

You may withdraw your consent at any time via the cookie settings.

We have concluded a Data Processing Agreement (DPA) with Google in accordance with Art. 28 GDPR.

6. Contact Form

If you contact us via our contact form, we process:

  • Name

  • Email address

  • Phone number (if provided)

  • Message content

This data is processed to respond to your inquiry.

Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures).

We do not share this data with third parties unless required by law.

7. Google Reviews Integration

We may display Google Reviews on our website.

When Google content is loaded, Google may collect:

  • IP address

  • Browser data

  • Interaction data

Legal basis: Art. 6(1)(a) GDPR (consent via cookie banner).

8. AI Chat Assistant

Our website may offer an AI-powered chat assistant to help visitors quickly find information about temporary housing, locations, and the inquiry process.

When using the chat assistant, the text you enter may be transmitted to an external service provider in order to generate a response. This may include technical information such as your IP address, browser type, and the content of your message.

The chat assistant is provided solely to support visitors with general questions about our services. The use of the chat function is voluntary. Please avoid entering sensitive personal information (such as financial data or identification numbers) when using the chat.

Processing is carried out on the basis of our legitimate interest in providing efficient website communication and visitor support (Art. 6(1)(f) GDPR).

9. Data Retention

We retain personal data only as long as necessary:

  • Contact inquiries → until request is completed

  • Server logs → according to hosting provider retention period

  • Analytics data → according to Google Analytics settings

10. Your Rights Under GDPR

You have the right to:

  • Access your data (Art. 15 GDPR)

  • Rectification (Art. 16 GDPR)

  • Erasure (Art. 17 GDPR)

  • Restriction of processing (Art. 18 GDPR)

  • Data portability (Art. 20 GDPR)

  • Object to processing (Art. 21 GDPR)

You may lodge a complaint with a supervisory authority.

Responsible authority in Germany:

Landesbeauftragter für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz
Hintere Bleiche 34
55116 Mainz
Germany
https://www.datenschutz.rlp.de/

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to comply with legal requirements or reflect changes in our services.